Looking Glass

Our networks and how to check the route and connectivity to our sites

Our networks

The list is pulled automatically from our address management system

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How to check connectivity

Run these from your own machine, using the address of your server

Latency (ping)

ping -c 10 <your server IP>

On Windows: ping -n 10 <IP>. Look at the average time and packet loss.

Route (traceroute)

traceroute <your server IP>

On Windows: tracert <IP>. Shows where the path breaks.

Packet loss (mtr)

mtr -rwzbc 100 <your server IP>

The most useful report for network complaints — attach it to your ticket.

Throughput

curl -o /dev/null http://<your server IP>/test.bin

Or run iperf3 between your server and your machine — the uplink is 10 Gbit/s.

Need a test address first?

Write to @dhost_support — we will give you an address in the location you need and, if it helps, a trial server so you can measure latency and speed before ordering.

Connectivity problem

Send an mtr report in both directions and the time the issue started — that way we find the faulty hop faster and pass it to the upstream provider. Maintenance and incidents are posted on the status page.