F.A.Q.

A dedicated server and a virtual server (VDS/VPS) are two different ways to host a project. They differ in isolation, the amount of control you get, and price.

What they are:

• A dedicated server is a separate physical machine that you rent as a whole. All of its resources — CPU, memory, drives, network card — belong to you alone.
• A virtual server (VDS/VPS) is an isolated virtual machine running on a powerful physical server. The host’s resources are shared between several virtual machines, but virtualisation makes each VPS behave like a standalone server.

Choose a dedicated server if:

• your project needs maximum, predictable performance;
• you have strict security requirements (for example, personal data or financial transactions);
• you need specific hardware (certain drives, network cards, a RAID layout and so on);
• the project consistently uses a lot of resources and renting a whole machine simply pays off.

Choose a virtual server (VDS/VPS) if:

• you are running a website, a web application, a test or staging environment;
• the load varies and you need to scale quickly;
• the balance of price and features matters;
• you do not need access to physical hardware or low-level settings.

If you are not sure which type suits your project, tell us about the workload you expect — our engineers will help pick the right configuration.

At the moment our servers are hosted in:

• the Netherlands;
• Germany.

We keep expanding our footprint so that users in different regions get low latency and fast loading.

After payment the server is provisioned automatically within 5–10 minutes. With Windows Server it can take longer — up to 20 minutes. Access details are sent as soon as provisioning is finished.

Dedicated servers take longer: 48–72 hours if the configuration is in stock. If it is not, we wait for the hardware delivery.

Yes. Basic L3/L4 DDoS protection is enabled by default on every plan. It mitigates the most common network attacks — flood attacks, SYN flood, UDP flood and other threats at the network and transport layers — and limits their impact on your project.

Protection works automatically and needs no setup: malicious traffic is filtered before it reaches the server, and only legitimate traffic gets through.

We aim to keep settlements convenient and flexible, so we support a wide range of payment instruments — pick whichever fits your preferences and setup.

You can pay:

• through the CryptoBot, Heleket, LZT and xRocket payment services;
• with the Faster Payments System (SBP) and Mir, Visa or Mastercard cards;
• with international Visa and Mastercard cards.

If you have questions about a particular method, its limits or how long the funds take to arrive — or need help completing a payment — our team is happy to guide you through it.

The minimum initial term is 1 month. For renewals the term starts from 1 day.

When the paid period ends the server is stopped, but you can still renew it within the next 3 days. During that window the data stays on the drives, the configuration is kept and the assigned IP addresses are not reallocated — so the server can be brought back without losing settings or data. After those 3 days the resources are released and the data may be deleted in line with our retention policy.

If you want to check performance, compatibility with your software or how convenient the panel is beforehand, we can provide a trial server. Contact support to agree the terms of the trial (duration, configuration, available locations) — we will suggest the best option for your case.

A refund is possible when the service could not be provided, or was substantially degraded, for reasons on the hosting side — long outages, critical instability, no access to the control panel and other faults not caused by the client.

How to request a refund:

• Open a support ticket from the client area or write to @dhost_support on Telegram, describing the situation, the service ID and, if possible, supporting details (screenshots, logs, downtime measurements).
• Support runs diagnostics and takes the steps needed to fix the problem.
• If the issue is not resolved, or it is confirmed that the service cannot be provided due to our fault, we start the refund. Part or all of the paid period is refunded, depending on how long the service was unavailable.
• Funds are returned to your balance, card or crypto wallet, as specified in the request. Crypto refunds are made in the same currency the payment came in (or, by agreement, at the current rate).

No refund is issued if:

• you stop using the service for personal reasons, with no confirmed technical fault on our side;
• the problem was caused by you or a third party (misconfigured software, faulty scripts, breaking resource-usage rules, attacks on your own server and so on);
• our terms of service were violated (prohibited activity, spam, network scanning and other actions contrary to the user agreement);
• the downtime was due to maintenance announced in advance in the news channel or the control panel (updates, migrations, hardware servicing).

If you have questions about the procedure or how the amount is calculated, please contact support — we will explain the details.

We appreciate your support in growing the service and offer a straightforward referral programme that rewards you for bringing new clients.

You receive 15% of everything your referred clients spend on hosting. The reward is calculated from payments for server rent, additional resources and other services bought through your referral link.

• Tracking referrals. Your partner panel shows the list of referrals, their payment history and the rewards accrued — so you always see the current numbers and can plan how to use them.
• Crediting. The reward reaches your referral balance within one day after the client pays. It happens automatically, nothing is required from you.
• Spending. The referral balance can pay for any of our services: server rent, additional IP addresses, extended DDoS protection and other options.
• Transfer to the main balance. You move funds from the referral balance to the main one yourself, in the client area. After the transfer the money can be spent as usual.

If you still have questions about the programme, referral links or the referral balance, contact support — we will explain how to make the most of it.

No, we do not set traffic volume limits on our servers. We stick to transparent, unobstructed use of network resources — so you can scale confidently and handle peaks without the risk of sudden caps or blocks.

Uplink capacity. Every virtual or dedicated server is connected through a 10 Gbit/s uplink, both inbound and outbound. That headroom suits demanding projects: streaming, content delivery, high-load web applications and other data-heavy scenarios.

Ports and configuration freedom. We do not block or restrict any ports — you can use standard and non-standard ports alike, within our network rules and applicable law. That gives you full freedom to deploy game servers, VoIP solutions, custom protocols and other specialised software.

A few caveats. While there is no formal traffic cap, we ask you to follow common hosting practice:

• do not use the server for bulk mailings, network scanning, DDoS attacks or any other activity that breaks network usage rules;
• keep in mind that stable performance depends not only on our uplink, but also on connectivity with other network segments and end users.

Up to 54 IPv4 addresses per server. The limit keeps the network subsystem working optimally and traffic routing stable.

Yes, you can scale server resources at any time — add CPU power, increase memory or extend disk space. This lets you react to growing load and adapt the infrastructure without migrating data to a new server.

How upgrades work:

• Available options. CPU cores, RAM and disk capacity are scaled independently, so you can build exactly the configuration your project needs.
• Price. Each upgrade costs €2 per month. The monthly total is the base plan price plus all added resources.
• When it applies. The upgrade covers the remaining rental period: the new configuration is active from the moment it is applied until the next renewal date.

Paying for an upgrade:

• When you apply an upgrade, the added resources are charged for the current calendar month in full.
• There is no pro-rata recalculation for the days left in the current billing period. Even with a few days remaining, the upgrade is charged as a full month.

If you are not sure which resources to add or how much, contact support. Our engineers will look at the current load, assess what your application needs and help pick a balanced configuration that keeps services stable at a sensible cost.

We offer a wide choice of operating systems — from web services and databases to corporate applications and specialised workloads.

Available in the control panel:

• Windows Server: 2016, 2019 (including the Russian localisation), 2022 and the upcoming 2025 — best for Microsoft-stack projects, .NET applications and anything that needs Active Directory.
• Ubuntu: LTS releases 20.04, 22.04 and 24.04 — a popular pick for web servers, containers and cloud setups thanks to stability and broad community support.
• Debian: 11, 12 and 13 — highly reliable and a good fit for long-lived server installations where predictable updates matter.
• RHEL-compatible distributions: Alma Linux (8, 9, 10), Rocky Linux (8, 9, 10) and Oracle Linux (8, 9) — ideal for migrating from CentOS and running enterprise applications that need Red Hat compatibility.
• Specialised systems: Astra Linux CE (for projects with stricter security requirements), CentOS and FreeBSD 13 (for niche and legacy scenarios).

Besides operating systems, the panel can install ready-made software sets, which speeds up deployment of typical services:

• web development stacks (LEMP, LAMP);
• tools for secure connections (OpenVPN, WireGuard VPN);
• server applications (Tomcat, Django, Redmine);
• control panels and communication tools (ispmanager, TeamSpeak);
• the Google Chrome browser — for tasks that need a graphical interface or web automation.

If you are unsure which OS or software set fits your project, our engineers will help: they will review your stack, load and security requirements and suggest the right configuration.

Yes, backups are available as a paid add-on.

How it works:

• Flexible terms. You choose how often backups are made (daily or weekly, for example) and how long copies are kept — so the service fits your project and your recovery requirements.
• Isolation. Copies are stored on separate storage, isolated from the main infrastructure. That reduces the risk of losing data if something happens to the server and adds an extra layer of protection.
• Fast recovery. If you need it, the server can be restored from a backup quickly — the process starts from the control panel, and support will help at every step if anything goes wrong.

Please note: the service is not part of the base plan and is billed separately. To enable backups, check the price for your configuration or discuss custom scenarios (off-site storage, longer retention), contact support.

Yes, running VPN and Proxy software on our servers is allowed. You may deploy such services for secure connections, remote access or other purposes consistent with hosting.

Conditions and limits:

• What you may deploy. You are free to install and use VPN software (OpenVPN, WireGuard) and Proxy servers within the resources of your server.
• Fair use. If the uplink is loaded heavily or the resources are clearly used for something else (for example, mass proxy services for third parties), the connection speed may be limited temporarily. This keeps the network stable and protects other clients.
• Compliance. Whatever you run must comply with the user agreement and applicable law.

If you plan a VPN or Proxy setup, we recommend estimating the expected load in advance and talking to our support team. They will help choose the right configuration, suggest proven setups and advise how to avoid throttling due to an overloaded uplink.

To get API access, apply for credentials to the reseller account.

What to do:

• Send an application on the site — state what you need the API for and which access rights you require. The form is on the Partners page.
• Wait for confirmation. Once the application is reviewed you will receive credentials for the reseller account.
• Get the documentation. Everything you need to work with the API (methods, request parameters and code samples) is available in your account, in the technical documentation section or as attached files.

If you have specific integration requirements (unusual automation scenarios or higher request limits), mention them in the application — we will adapt the access to your case. If anything goes wrong along the way, contact support: we will help with the setup and the first steps.